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User Agreement
ALL ORDERS THAT ARE PLACED THROUGH
PROTROX ARE SUBJECT TO THE FOLLOWING TERMS AND
CONDITIONS. BY PLACING AN ORDER IT IS UNDERSTOOD THAT
YOU HAVE READ, COMPREHENDED AND AGREED WITH THESE TERMS.
These TERMS and CONDITIONS are an agreement between you
("CUSTOMER, CLIENT") and Protrox ("us"). They should be
read and understood. Client acknowledges that by placing
an order with Protrox that they have read, acknowledged
and fully understood ALL paragraphs of these TERMS AND
CONDITIONS. All campaigns are considered active the
moment the first visitor (Hits/Traffic) is delivered to
the client site. Client is financially responsible for
every hit / traffic delivered to their website. You
agree to pay for all traffic that was sent to you or
your customers website. All traffic/hits will be
delivered to the website address submitted with the
order. In the event that there is an error with the
submitted URL, country, quanity or plan, the Client will
not hold Protrox or it's Partner Sites responsible for
the error. Any traffic delivered to a Client's site
reflecting the above error, will not be credited or
entitled to a refund. In the event that the Client's
site becomes unavailable for any reason ("server is down
or unavailable, timed out, or shows to be active but
with internal server errors, 404 errors and other types
of common or uncommon errors associated with the
internet and its underlying infrastructure"), the Client
will not hold Protrox or its Partner Sites responsible
for these errors. All/Any traffic delivered to the
Client's site during this down time will not be credited
or refunded. In the event that any of the above errors
occur including any errors not listed but clearly
intended, the client may submit in writing a request for
the campaign to be placed on hold. Upon resolution of
the problem the held campaign will continue. ANY TRAFFIC
PREVIOUSLY SENT WILL NOT BE CREDITED OR REFUNDED! We use
a state of the art tracking system to track your ad
campaign. Each order is given a unique campaign id which
is used to track visitors to your site by day/time. When
we provide an ad view, Protrox points the visitors to
this campaign id. The client understands that if the
visitor viewing the ad closes it before it finishes
loading (due to network bandwidth, high impact graphics,
animation or lack of interest on the visitors part
etc.), IT WILL COUNT AS AN AD VIEW ON OUR SYSTEM, WE
HAVE SENT YOUR SITE TO THE VISITOR AND HAVE THEREFORE
FULFILLED OUR OBLIGATION. It is important to note that
this scenario may not appear in your website statistics.
Protrox cannot control the acts of the individuals
viewing your site and will not be held responsible for
these actions. Client understands that HIT COUNTERS on
your site DO NOT ACCURATELY REPRESENT THE NUMBER OF
VISITORS SENT TO YOUR SITE. This is due to the large
amounts of traffic sent to the site in a relatively
short timeframe. Client also understands that Protrox
does not guarantee sales or signups and will not issue a
refund if none are achieved. Client acknowledges that
the order is for the stated term. These terms and
conditions are subject to change at any time after the
stated term has ended. In the event that there is a
discrepancy between the amount of traffic delivered by
Protrox, and the amount of traffic delivered to the
Client, on their behalf, Protrox and the client both
agree to use the report prepared by our ("Protrox")
campaign manager to be the official report. The client
understands and acknowledges that the campaign report
received by Protrox to be true and accurate and agrees
to hold Protrox, it's parent company as well as all
companies and individuals involved harmless for any
unexpected results arising from any advertising
campaign. Support staff is available virtually 24
hours/day, all requests must be made via the Contact
Email. Client also understands that technical support
may not be available at the exact time in which the
client initiates contact. It is our policy to respond to
all e-mails within 24-48 hours. Client agrees to these
terms of service and understands that they are legally
binding. Protrox will not promote spam, scam, hate,
warez, hacking or any other site/offer that could be
considered offensive to the most discriminate viewer.
Any attempt to bypass our intended guidelines will
result in account cancellation and no recourse for
refund. Protrox will also not promote sites with popup
ads or sounds as these conflict with our traffic program
and visitors experience. If you have any further
questions or concerns, please do not hesitate to contact
us via the Contact Email The CLIENT agrees that any
violation of the user agreement will result in immediate
account cancellation and will not be refunded.
The CLIENT agrees that Protrox will
not refund for the following cases (the CLIENT must have
agreed with the above terms and conditions also): Case
1) The provided traffic did not match your expected CTR
or if you had a 0 CTR (Click through rate) or resulted
in no sales. Protrox is responsible for bringing your
site the visitors you bought, not delivering content
that interests the client. We do not control the actions
of your visitors, we thus do not guarantee a CTR or
sales/leads. It's your job to make content that visitors
would click on or be interested in. Case 2) The client
claims that his hit counter didn't record the same
amount of traffic then we delivered or that none of the
traffic stays: The counters are not a reliable source of
traffic measurement, as they are not refreshed on every
visitor. Counters might show that the traffic stays for
0 seconds, but it's virtually impossible because no one
can close a pop-under that fast. You can try this by
asking people you know, for example 5 friends to connect
at the same time: You will see that not all of them will
be logged by your counter as the third party counter
providers deal with a big volume of traffic. Important:
The refund guarantee does not apply on custom quoted
traffic orders, nor does it apply on orders that are
more than 5,000 unique visitors. There is no refund on
orders of more than $100USD ( You will have to wait for
the traffic to be delivered). The bigger the order, the
longer might it take for the traffic to be delivered or
the longer might it take for the account to be setup.
Volume orders are known to be delivered slower than
smaller orders.
Complete Privacy Protrox is dedicated to protect your privacy on the
Internet. We do not sell nor rent any information to any
lucrative/non-lucrative oriented entities. The collection of information
occurs solely on a voluntary basis. The collected information may
include name, company, address, phone number, email address, etc.
Information will never be displayed to the public share of our website.
Your personal information is only used to place your order for a Protrox
service. We truly promote the state of privacy of the provided
information. Extended Notice Protrox only collects domain names from our
visitors, for statistical analysis purposes. Information is used to
determine the number of visits, average time spent on our website, etc.
This information is collected to measure the use of the site, and to
optimize flow, for the general interest. Protrox may embed links to
other sites, respectively, we make sure that the linked sites have high
standards and respect for user privacy. However, we cannot be held
responsible for the content or the privacy practiced by other sites due
to foreign change of policy beyond our control.
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Protrox Inc. , 8351 St-Hubert Rd., H2P 1Z7 Montreal QC, Canada - 1-866-735-5317
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